DiscoverCX Insider - Customer experience leaders sharing insights and ideas for customer service success"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127
"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

Update: 2025-02-17
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Description

In this episode of the CX Insider Podcast, we’re joined by Professor Sam Grogan, Pro Vice-Chancellor of Education and Student Experience at Loughborough University. We dive into the future of education, the essential skills students need for a 40-year career, and how universities must evolve to meet the demands of a rapidly changing world.


 


Content:


 


00:00 – Introduction


03:10 – Preparing Students for the Future


05:03 – Technology & Social Skills in Education


07:29 – Rethinking University Structures


10:50 – The Role of Leadership in Education


17:48 – Learning, Unlearning & Relearning


22:49 – Universities as Agile Businesses


34:48 – AI in Education


39:31 – Advice for Employers Hiring Graduates


44:50 – Quick Fire Questions

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"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

"Learn, Relearn & Unlearn" - W / Sam Grogan (Loughborough University) #127

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